All of our Services, including:
– the Website (including a dedicated web page to purchase, install and access the Game on PC);
– the Game, whether used on and/or accessed via PC and/or Console platforms, and/or the Website;
Gameloft collects some information from you when you:
(a) access the Services and/or create an account
(b) play our Game and/or use the Services, including the Website
(c) make a purchase within our Services (including purchasing the Game on the Website and making in-Game purchases)
(d) sign up for a newsletter on the Website
(e) sign up to promotional offers on the Website
(f) contact Gameloft customer service (for instance, to take part in technical-support sessions or to exercise your privacy rights as described below)
(g) enter a contest, event or sweepstakes, or participate in a challenge held by Gameloft (either on the Website or in the Game)
(h) connect with, chat and/or otherwise interact with other users of the Services
(i) signal interest in participating in a playtest
(j) share or contribute to our social media channels and other community websites
Gameloft collects only adequate and relevant information limited to the purposes defined hereunder.
a – Information you provide us
b – Information we automatically collect directly from you when you use our Services
c – Information we obtain from our partners
3.1 – Under normal circumstances, we only collect personal information from you when:
We primarily use the information to provide you with a better browsing and gaming experience, but we also use your information, both individually and combined, as follows:
3.2 – To operate our business and to enhance your experience, including to:
3.3 – To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.
3.4 – To personalize our communication with you, including to:
3.5 – With your express consent, to securely share your account identifiers with selected partners for the sole purpose of improving Gameloft's advertising campaigns on external sites.
For some of the purposes described above, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and Services, personalizes content, and makes recommendations.
We want to inform you that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed.
5.1 – With Gameloft entities
In order to operate the Services, your personal information may be transferred to other Gameloft studios or entities, subsidiaries, processors or third parties located worldwide as described below (please refer to "International operations and transfers of your information").
5.2 – With third parties
We use third-party services that have limited access to your information for specific purposes, such as administration, analytics, optimization, advertising, billing, prize delivery, marketing assistance, customer service, and data analysis. They assist us with our operations.
Such third parties are authorized to use your information for these purposes only.
While using our Services, whenever you decide to and where this option is available, you may use social sharing features to third-party social network sites. This may allow the sharing and collection of personal and non-personal information both to and from such third-party social networks. You should visit the policies of such third parties for more information about their information collection practices.
5.3 – With authorities
We reserve the right to report to law enforcement agencies activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorized use of the Services, or to protect the property or safety of others. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct. In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information.
5.4 – In case of sale of our company
In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets. In the event of any such sale or disposition of any or all of our business, your information may be transferred to the acquirer.
As part of our international operations, we may transfer personal information to our affiliates (which means subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership of Gameloft S.E) from time to time for our legitimate business purposes.
Gameloft is headquartered in France, and we have operations, entities and Services provided in Canada, the United States and throughout the world. We have taken measures to ensure that your personal information is treated securely and lawfully, and that it will receive an adequate level of protection in the jurisdictions in which we process it.
We have implemented security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services.
If there is a breach of security involving your personal information, including credit card information, from our Services, we will inform you immediately according to your local regulations relating to the notification of information Breaches, and take commercially reasonable steps to rectify such breach.
If you believe your personal information is being improperly used by us or any third party, please immediately notify us via email at DataProtectionSupport@gameloft.com.
8 – Children
Children’s privacy and online protection is paramount to Gameloft, and we take responsibility for caring for it seriously.
When accessing the Game on PC and/or Console platforms (except via the Website, as detailed hereafter), and depending on the applicable regulations, parents and/or guardians of underage users can set age or age categories and define privacy settings when creating and managing their children’s accounts. The Game will only be available and accessible to underage users based on parental consents, authorizations and settings carried out via the abovementioned platforms.
When accessing the Game via the Website, parents and/or guardians of underage users are prompted to create an account in order for Gameloft to provide them with comprehensive information about the Game’s features and data collection principles. Such information is provided to parents and/or guardians of underage users via an email verification process, which will enable them to express their parental consent prior to purchasing and installing the Game for their child (or the underage user placed under their responsibility). At any time, parents and/or guardians will be able to manage their account and delete it from their Gameloft profile (accessible on the Website). In addition, please note that, where users are underage, subscription to newsletters and promotional offers will be unavailable.
In addition to these measures, we encourage parents and guardians to teach their children about privacy and how their information may be used online. Children should never disclose their name, address or phone number, or any personal information, without their parents’ or guardian's prior permission.
You can exercise your rights at any time and ask Gameloft for access to, or rectification or erasure of, your information.
We ask that you keep the information that you provide to us updated. You can correct any information you have provided by contacting us through this form. You represent and warrant that all information you provide us is true and correct, and relates to you and not to any other person.
Please note that other third parties (our data partners) may be controllers of your information. You can obtain more details and opt out of the sharing of your personal information to third parties for any purpose by contacting us through this form.
If you have previously consented to any direct marketing communication from us or subscribed to our newsletters, you can unsubscribe by clicking on a link available in each communication and newsletter we send you.
Please note that Game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Gameloft to provide the Services. Your actions may force Gameloft to cease providing the Services. When the conditions below apply, your Game will be reset:
If you withdraw your consent or ask for the deletion of your information, we will not use or process your information anymore but we will store it to answer regulatory or police requests. We also reserve the right to retain an archive of such information for a commercially reasonable time to ensure that its deletion does not affect the integrity of our data; and we further reserve the right to retain an anonymous version of such information.
Please specify your request through this form.
If you are the parent or legal guardian of a child (as determined by applicable regulations) and believe your child has provided us with information, please fill out this form and we will delete the information from our system.
Please note that, in order to preserve the confidentiality of your information, we must be able to correctly identify you when you exercise your privacy rights through the above-mentioned processes. For this reason, we may ask you to provide us with a copy of an official document to prove your identity. This copy will be safely destroyed within two (2) months of your request being received and closed.
Our team will look into your request and answer you within one (1) month, unless your request requires further investigation. You’ll be specifically informed if that is the case.
Please note that all the options available under this form are applicable, except for the opt-out right (related to the sale of personal information).
If you submit a request on behalf of another person, you need to be 18 years old or over, and we may require a proof of authorization and verification of identity directly from this person.
In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another person. Additionally, we will not honor your request when an exception applies, such as when the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer or when the Personal Information that we maintain about you is not subject to the CCPA’s access or deletion rights.
The exercise of any of the rights mentioned above will not have any discriminatory consequences for you.
Therefore, you are encouraged to review the privacy policies of all third-party services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
1. by sending an email to GameloftPrivacySupport@gameloft.com
2. by writing to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France